When product is damaged or not working properly…

Occasionally, the product you receive may have been damaged in transit or not working properly. When happens, please contact us ASAP. We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send a brand new replacement.

Change of Mind…

We accept all change of mind returns as long as :

– It is lodged within 30 days of delivery

– It is in its original packaging, including instruction manuals and all accessories

– The Box/Packaging is unworn, unopened, unused and in its original condition

– Any sewn-in/Attached labels are still attached

Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 10% administration and handling fee to a minimum of $9.00

When product isn’t the same as what was shown on the website…

In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is

not as described on the website, we pay for postage of the product back to us and offer you a full refund or store credit.

When I want to cancel my order…

Please contact us ASAP. As long as the order has not been sent you can cancel your order. If the item has left our warehouse please wait for the item to arrive before organising a

return. Unfortunately once the order has left warehouse, postage back to us will not be covered and a 10% handling fee will incur.

When refunding…

Once we verified the return, we will refund back to the original payment channels within 5 working days once we received the returned item

When parcel been “Return to sender”…

If your parcel is marked as return to sender due to incorrect address, refusal, not known at address, or similar, an extra fee of $10.00 will be incurred, and you will have to pay

for the shipping fee as well if you still want the packaging supplies to be sent.